We-Connect for the We-Vibe 4 Plus FAQs and support for the We-Connect app and your We-Vibe 4 Plus. Includes: Getting Started Features & Menu Items Frequently Asked Questions

FAQs and support for the We-Connect app and your We-Vibe 4 Plus include;  

Getting Started

Features & Menu Items

Frequently Asked Questions

Troubleshooting

We-Vibe 4 Plus FAQs

 

Getting Started

?        Get  the app

?        Download the We-Connect app on your mobile device from the App Store or Google Play.

?        We-Vibe 4 Plus is compatible with Bluetooth® Smart Ready (Bluetooth 4.0) products including iPhone® (4S/iOS 7 or newer) and Android™    devices (OS 4.3 or newer.

?        When you first use the app, you will be asked if either you or your partner own a We-Vibe®.  Depending on your response, the app will guide you through the following:

?        A features tutorial

?        Registration (optional)

?        Pair your We-Vibe

?        Set a discretion lock

?        Connect to your lover

?        Learn more about We-Vibe 4 Plus and explore the app

  Get to know the app

?        Tutorial [6 feature tutorial screenshots]

?        Control  [labelled screen caption to be proved]

?        Create My Vibe [3 labelled screenshots]

?        Connect to My Lover [ 3 lover connected control screens - invitation, we-vibe user, remote lover]

?        Mode selector [screen cap]

 Pair your We-Vibe

?        The first time you launch the app, you will be asked if you already own a We-Vibe. Tap I’ve got my We-Vibe to be guided through the pairing process.  If you have used the app before, choose Pair We-Vibe from the menu.

?        Press and hold the control button on your We-Vibe for 5 seconds. When you feel two pulses, your We-Vibe is ready to pair.

?        From the pair screen on the app, tap Pair We-Vibe.

?        The app will search for your We-Vibe.

?        You will see a Woo Hoo! message when your We-Vibe has successfully paired.

 Set a discretion/security lock

?        The first time you use the app, you will be prompted to set a discretion lock.  If you choose to set a lock, you will need to enter a PIN each time you open the app.

?        You can turn the lock on or off, or change your PIN, in the Settings menu.

?        If you forget your PIN, you must delete and reinstall the app. 

 Control your We-Vibe

?        To turn your We-Vibe  on or off:

?        Once you have paired your We-Vibe, the Control screen will appear.

?        To turn your We-Vibe on, tap the large play button on the top half of the Control screen.  An animated waveform will play on the screen. This wave indicates the vibration mode your We-Vibe is in. 

?        To turn your We-Vibe off, tap the wave animation.

?        You can also turn your We-Vibe on or off with the small play button in the lower left hand side of the screen.

 To change modes:

There are three ways to change the vibration mode on your We-Vibe:

?        Swipe the animation in the Control screen to move to the next mode.

?        Tap the mode name (above the animation) to access the mode selector.

?        Tap the random selector to have the app select a random vibe.

 To adjust the intensity:

?        The intensity of each mode can be adjusted (on a scale from 1 to 10) with the control sliders, or by tapping the + or - buttons.

?        The external/clitoral and internal/G-spot stimulators can be adjusted together or independently. Tap the link button to adjust the sliders independently or to re-link them.

 Create a custom vibration playlist

?        From the app menu, choose Create My Vibe.

?        Tap Create New.

?        The first time you create a custom playlist, a brief tutorial will guide you through the creation options.

?        Name your playlist.

?        Choose a mode, duration and intensity to build a playlist.

?        Use the + button to add as many different vibes as you like.

?        Drag to reorder your vibe by tapping and holding the = at the top of vibe.

?        Save your playlist.

?        Your custom playlist will now appear in the mode selector, or can be chosen when swiping through the modes.

 Connect to your lover

Connect and play with your partner across the room or on a different continent.

?        From the app menu, tap Connect to My Lover.

?        Tap Connect to Your Lover.

?        Choose to send an SMS or an email.

?        A standardised message will appear in our messaging or email app. You can leave the message as is, or edit it as you wish.  Be sure not to edit the link.

?        Send the message to your lover.

?        When your lover taps on the link, they will be directed to download the app (first-time use only) or be taken directly into the app.

?        Once your lover accepts the invitation to connect, you will be notified that they are ready to play.

?        Once you confirm that you are ready, you will be connected and your lover will have control of the We-Vibe. 

?        Your screen will indicate Lover connected at the top of the screen during the shared experience.  Either partner can end the shared session at any time by tapping the end button. 

?        Either partner can initiate a request to Connect.

  Device Compatibility

 Features / Menu Items

 Please note that the app menu is context-sensitive. Not all items are visible at all times.  For example, once you pair your We-Vibe or register, those options no longer appear in the menu. Here is an explanation of what each of the menu options mean:

?        Pair We-Vibe

?        If you have not paired a We-Vibe with the app, the first item in the menu allows you to do so.

?        Sign In

?        If you have previously registered, you can sign in to restore your app settings and custom vibration playlists.

?        Register

?        Register in the app to save and restore your settings if needed. Registering also allows you to skip the app splash screen and gain quicker access when launching the app.

?        Control

?        Turn your We-Vibe on or off, access the 10+ modes and adjust their intensity.

?        Create My Vibe

?        Make custom vibration playlists. Choose a mode, duration and intensity. Add as many segments as you like.  Name, save and play your custom vibe. Custom playlists are accessible from the mode selector, or by swiping through the modes on the Control screen. 

?        Connect to My Lover

?        Play together — even when apart.  Connect with your partner across the room or on a different continent.  Send a connect message via SMS/text or email. Receive a private, secure connect link to join your smartphones. 

?        News & Offers

?        See the latest news and offers from We-Vibe.

?        We-Book of Delights

?         A  playful and inviting illustrated guide to exploring sensuality and enhancing stimulation with We-Vibe products — solo and shared.

?        Tip and Tricks

?        How to  get the most enjoyment from your We-Vibe.

?        Tutorial

?        A brief overview of the main features of the app.

?        Tell a Friend

?        Tell a friend about the We-Vibe app and We-Vibe 4 Plus.

?        Settings

?        Access your personal settings and app preferences.

 

?        Profile - access and update your registration information and remove a connected lover.

?        Language - choose your preferred app language

?        Discretion Lock - turn the app discretion lock on/off or change your PIN

?        We-Vibe Timeout - adjust the We-Vibe sleep time (default 30 mins)

?        Reset We-Vibe - restore your We-Vibe to its factory settings

?        Screen Tips - turn on screen tips

?        Privacy Policy

?        License Agreement

?        App version information

?        Mode selector

?        You can reorder the icons and delete you custom vibes from the mode selector.

?        Tap Edit in the upper right corner.

?        To delete a custom mode , tap the trash can that appears beside the mode.

?        To reorder the icons, touch and hold and then drag the icon you want to move

FAQs

?        How do I disconnect my We-Vibe from my phone and pair to my We-Vibe remote?

?        If you have been using your We-Vibe App to control your We-Vibe but would like to use your We-Vibe remote you must disconnect your We-Vibe from the app.

?        Open the Shortcut Menu (three dots found on the upper right hand side of your screen) and select “Disconnect from We-Vibe”

?        Press and hold the Control Button on your We-Vibe for 5 seconds or until it pulses two times.

?        Your We-Vibe 4 Plus is now ready to pair with the We-Vibe remote

?        With the remote and We-Vibe next to each other, press and hold any button on the remote control for 5 seconds.

?        The light on the remote will blink 3 times and your We-Vibe will pulse 3 times when it’s paired

?        Which phones are supported, and how do I know if mine is compatible?

?        We-Vibe 4 Plus is compatible with Bluetooth® Smart Ready (Bluetooth 4.0) products including iPhone® (4S/iOS 7 or newer) and Android™ devices (OS 4.3 or newer).  [link to finding your OS and bluetooth info]

?        Does We-Connect  work on a iPad/tablet?

?        We-Connect works on a variety of tablets and iPads. You can find a list of supported devices and required operating systems here.

?        What are the benefits of registering in the app?

?        Registering means you will always have access to your custom modes, even if you delete and reinstall the app or get a new phone. When opening the app, a registered user is taken directly to the Control screen. 

 

?        Is the battery level indicator showing me my phone or my We-Vibe’s power?

?        The battery level indicator shaped like a We-Vibe  lets you know how much charge is left on your We-Vibe 4 Plus.

?        Will the app work without WiFi or cellular service?

?        The app requires an active WiFi or a cellular data connection for both the We-Vibe user and their remote lover’s smartphone/tablet when connected and sharing control. 

?        How does We-Vibe protect my privacy?

?        We take your privacy seriously. Visit our Privacy Policy for more information.

?        How do I change my language preference?

?        Language options are available on the Settings screen under the Menu. 

?        We-Connect is available in:

?        Chinese/Mandarin

?        Czech

?        Dutch

?        English

?        French

?        German

?        Japanese

?        Polish

?        Portuguese

?        Russian

?        Spanish

 

?        Will the app work with my We-Vibe 4 or other We-Vibe products?

?        No, the We-Vibe App is only compatible with We-Vibe 4 Plus.

?        How does my smartphone/tablet connect to the We-Vibe?

?        We-Vibe 4 Plus connects to your device using a Bluetooth™ low energy (Bluetooth Smart) connection.

?        How close does my phone need to be to my We-Vibe 4 Plus?

?        Your phone and We-Vibe need to be within Bluetooth range of one another.  For best results, we recommend your phone or tablet is within 3 meters (10 feet) of your We-Vibe 4 Plus.

?        Can I pair with more than one person?

?        No, you can only pair with one lover at a time. If you wish to disconnect from your partner and connect to a new one, you must first remove your partner in Settings > Profile, and then initiate a new connection with your new partner. See how to remove a lover here.

?        Can I pair with more than one We-Vibe?

?        You can only pair with one We-Vibe 4 Plus at a time. If you want to connect to a different We-Vibe 4 Plus, you must first disconnect from your We-Vibe in the Shortcut Menu (three dots found on the upper right hand side of your screen). You will then be able to connect to the new We-Vibe 4 Plus.

?        How do I disconnect from my lover?

?        To disconnect from your lover, go into Settings, select Profile and click “Remove My Partner” at the bottom of the page. The connection to your partner will then end.

?        What if I forget my Discretion Lock PIN?

?        If you have forgotten your Discretion Lock PIN, you must delete and reinstall your app. Please note, if you have not registered, your custom modes will lost.  

?        When I first launch my App why does my We-Vibe read 0% battery level?

?        If your We-Vibe 4 Plus is new and you haven’t given it a complete charge the We-Vibe App will not be able to detect the level of charge. After your first complete charge your We-Vibe App will be able to tell you how much battery life your We-Vibe 4 Plus has.

?        I have an iPhone and my partner has an Android - can we still connect?

?        Yes! The We-Vibe App is compatible with both Android and iPhone devices.

?        How to do I reset my We-Vibe to factory settings?

?        From the menu select Settings and tap Reset We-Vibe.

?        Your We-Vibe will be reset to factory settings and will need to be paired again to work with the app or We-Vibe remote. 

Troubleshooting

?        I can’t pair my We-Vibe 4 Plus to my device.

?        Try to re-pair your We-Vibe and phone:

?        Press and hold the control button on your We-Vibe 4 Plus for 5 seconds. Your We-Vibe will pulse twice to let you know it’s ready to be paired.

?        Choose  Pair We-Vibe from the menu.

?        Follow the prompts in your app until you receive a “Woo Hoo!” message. This indicates a pair and that the app is ready to use.

?        If it still doesn’t work:

?        Ensure your Bluetooth is enabled. If the Bluetooth is switched ON, turn if OFF and then back ON. Check with your device manufacturer if you need instructions on how to do this. 

?        Make sure your We-Vibe 4 Plus is charged and turned on.

?        Make sure your We-Vibe and phone are within Bluetooth range (3 m / 10 ft).

?        Check to see that your smartphone is Bluetooth™ 4.0 compatible and is a supported device.  

?        My We-Vibe has been paired, but it’s not responding to the app.

?        After 30 minutes of inactivity your We-Vibe will go into sleep mode, to preserve battery life.  To wake your We-Vibe up, turn it on with the control button on the top of the We-Vibe massager. 

?        If you wish to adjust the sleep time of your We-Vibe,  you can change it in under Settings in the menu of the app.  

?        If you are still having trouble, make sure your We-Vibe  and phone are within Bluetooth range (3m / 10 ft).

?        My lover did not get the link via SMS/text or email.

?        Ensure your WiFi or cellular data is turned on for both your and your lover’s phones.

?        Choose Connect to My Lover from the menu.

?         Ensure you are sending the SMS/text to the correct number or the email to the correct address. 

?        If the problem persists, try sending the message by the alternate method or have your lover send you the request. 

?        The link my lover received does not work.

?        If you have previously connected to another lover/device, you must first remove that partner/device. 

?        Tap Settings in the menu. Choose Profile.

?        Under My Lover, tap Remove My Partner.

?        Send your lover a new request to connect.